Return Policy

We are unable to offer exchanges at this time, however we do accept returns! We’re now offering extended Holiday Returns! All orders placed between November 1, 2017 and December 31, 2017 can be returned through February 28, 2018. (If past 30 days after purchase, please call 1.888.676.2660 so we can help you with the return.)

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

For further details please read “How do I return my order?” below.

    If you need help with your order please feel free to email us or call our Customer 
    Loyalty Team at 1.888.676.2660.

We’re now offering extended Holiday Returns! All orders placed between November 1, 2017 and December 31, 2017 can be returned through February 28, 2018. (If past 30 days after purchase, please call 1.888.676.2660 so we can help you with the return.)

Just a note: You are responsible for return shipping fees. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.

To return your order, follow these simple steps:

  • Log into your account, click the order number containing the item(s) you wish to return.
  • Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range.)
  • Then click “Return Checked Items.”
  • Fill out survey (if you would like) and click the red button at the bottom that says, “Continue Return Process.”
  • Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.
  • The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.
  • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the 6pm Customer Loyalty team at 1.888.676.2660 or email.

We will do our best to locate this item, but 6pm.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

Should you receive damaged, defective, or the wrong item(s), please call us at 1.888.676.2660 or email us at cs@6pm.com before you start the return process so we can help you.

For online purchases, Gucci will accept merchandise in its original condition, accompanied by the original invoice, for a refund of the purchase price. 
Merchandise must be returned within 30 days of the date of delivery to Gucci.com or to a Gucci boutique within Canada. However, all PayPal purchases must be returned exclusively to Gucci.com.
Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. 
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion. 
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Made to Order items: upon receiving your order request, a gucci online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.

Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Original shipping charges incurred at the time of purchase are non-refundable.

RMA - 副本